About Us

The Hutong is China’s most sought-after experiential education provider. We inspire growth through the power of experiences in learners of all ages, providing exceptional experiences and impact far beyond the classroom walls.

Our programs guide participants on journeys through community engagement, cultural activities, inquiry-focused projects, and physical challenges. We design experiences which take groups beyond simply seeing sights, enabling everyone to connect with their surroundings and each other in memorable and rewarding ways.

The Role 

The Hutong Education Team is looking for exceptional individuals to join our team of Operations Coordinators who are responsible for overseeing the logistics of our programs throughout the development, planning, and execution of our programs around Greater China and South East Asia. Operations coordinators are organisational champions and leaders. To ensure that their program delivers on The Hutong’s Mission to provide exceptional cultural experiences in a fun, learning environment, Operations Coordinators ensure Hutong programs serves the unique needs of our client and run as smooth as possible, while delivering The Hutong’s Mission to provide exceptional cultural experiences in a fun learning environment. 

Responsibilities (What you will do)

• Be a logistical leader of our programs, especially during our busy fall and spring seasons, responsible for administering and coordinating all logistics (transportation, dining, accommodation, activity set-up, etc.) throughout our Programs Life Cycles.
• Work in close collaboration with our Program Managers in the preparation and planning of programs, ensuring they are set up for success and deliver on our mission of providing exceptional cultural experiences in a fun learning environment; 
• Establish and negotiate partnerships with individuals, community organizations and local businesses; 
• Be a key contributor on research trips to our education program destinations to develop programing and logistics, review safety and conduct risk assessments, and maintain relationships with our 3rd party providers;
• Serve as main point of contact for all local vendors and partners, which will include managing expectations, managing payment;
• Be a key contributor of ensuring, especially on program, that our dedication to customer service excellence is met; 
• Support the tracking and purchasing of supplies for programs; 
• Coordinate the submission of all relevant follow-up documents; Manage the execution and record keeping of program finances with support from the Education Department’s administration staff.
• Support Program Development, Sales, Marketing, and Account Management teams in developing programs for clients
• Work cross-departmentally on projects of interest

Requirements (Who you are)

At The Hutong, we pride ourselves on being a team of diverse individuals who come from a variety of career experiences and professional backgrounds. Our formal requirements for the role are few – though our team is united by a shared commitment to our core values, which are brought to life through specific behaviors that define how we work together and serve our clients. We are looking for candidates who align with our values through the following behaviors and qualifications:

• You Seek Challenge: You are efficient, self-motivated, and highly organized; you have the courage to ask for help and say “yes” to the unknown. You are able to multi-task and prioritize during busy times.
• You Go the Extra Li: You are passionate about providing top-notch, exceptional customer service and have an eye-for-detail, seeking out personal touches to turn great ideas into standard practice. You are punctual, with the ability to set and stick to deadlines.
• You can Be a Good Egg: You possess strong interpersonal skills that help you connect with and motivate partners, and you operate with integrity, authenticity, and sincerity. You own your actions, both successes and mistakes.
• You Embrace Diversity: You are flexible and enjoy working with and delegating to a diverse team. You are culturally curious and passionate about sharing Chinese culture and knowledge with others.
• You Light a Spark: You have the conceptual skills to understand our principles of program design and apply them to support development of programming in our destinations. You innovate by generating and valuing new ideas, instead of just accepting the status quo.
• You Smile More: You remain patient, calm, and positive during times of high pressure.
• You are a clear communicator: You have strong verbal and written communication skills and are fluent in spoken and written Mandarin. Fluency in spoken English and proficiency in written English is also required.
• You are equipped for the role: You have strong work experience in related fields, including logistical support for student groups. You are efficient with Word, Excel, and PowerPoint, and are willing to learn new tools like InDesign. You are willing to travel and work long hours during our peak seasons.
• Legal right to work in China is required. Possession of an updated Chinese tour guide license is a strong bonus.

Salary, Culture, Equality & Inclusion 

The Hutong Education compensates all full-time and part-time staff with industry-competitive wages based on an individual’s relevant work experience. More details regarding compensation will be provided upon application. 

The Hutong is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.  We strive to create an exceptional place to work, learn and grow, which includes opportunities to work remotely, together with working from inspiring co-working spaces. We offer flexi-time schedules to best suit your lifestyle and provide annual growth budgets to support you with your personal and professional growth. 

These are just a small handful of reasons why we were nominated as a finalist in 2020 for Best Employer and in 2022 the British Company of the Year (SME) at the British Business Awards, as well as winning the Education Supplier Award and the Heads’ Choice Award at the China Schools Awards in 2021 and 2023. Then the British Company of the Year (SME) at the at the British Business Awards and winning the Best Education Supplier at the China Schools Awards in 2024; And in 2025, we were nominated as a finalist for Experiential Learning Provider at the Greater Bay School Awards, and won the Best Education Supplier Award at China School Awards. 

Next Steps 

To apply for this role, please contact beagoodegg@thehutong.com  with your CV and a brief cover letter introducing yourself, and telling us why you would be great for this role.

To learn more about what we do, please visit education.thehutong.com.