The Melchers China organization is a member of the globally operating Melchers Group. Founded in 1806 and headquartered in Bremen, Germany, C. Melchers GmbH & Co. KG is privately-owned established its first Asian branch in 1866 in Hong Kong. The company is engaged in doing business in Asia ever since.
Among other business lines, Melchers is the selected partner of selected, well-known international luxury and premium consumer brands in Greater China and Asia for which Melchers manages and operates the entire marketing, sales and after-sales service operations.
MAIN RESPONSIBILITIES 主要职责：
- Introduce/present products in line with company standards to customers.
根据公司的服务标准向客户介绍、展示商品。
- Maintain long-term good relationships with customers. Reflect the brand spirit, report the communication with the guests to the supervisor, and feedback the information requirements of the customers to the company in time, to ensure better service and deepen the customer relationship.
维护与客户的长期良好关系。体现品牌精神，向主管汇报与客人沟通情况，及时将客人的信息要求反馈给公司，确保更好的服务和加深客户关系。
- Understand market trends, competitive brands, and other related information, give customers professional analysis, enhance brand awareness and image.
了解市场动态、竞争品牌等相关信息，给予客户专业的分析，提升品牌的知名度和形象。
- Strictly follow the brand requirements to ensure that personal image and behavior meet the brand requirement
严格遵照品牌要求，确保个人形象和行为符合品牌要求。
- Have a complete understanding and interpretation of brand history, background, culture and works.
对品牌历史、背景、文化及作品有完整认知和诠释。
- Be familiar with Maison service standard and strictly abide by it, ensure to provide customers with considerate service and good shopping experience.
熟悉源邸服务标准并严格遵守，确保给予顾客周到的服务和美好的购物体验。
- Strictly implement every content of Maison operation manual to ensure effective implementation in daily work.
严格源邸运营手册的每一项内容，确保有效实施在日常工作中。
- Register and maintain customer information according to company requirements.
按照公司要求登记客户信息并做好客户信息维护工作。
9. Daily stock-take execution and prevent stock loss.
每日货品盘点及防止货物损失。
10. Assist to maintain store clean, tidy, and visual merchandising.
帮助保持店内的清洁、整齐，做好商品的陈列展示。
11. Build strong cross-functional relationship and good communication within the organization
在公司内部构建跨部门的联系
12. Any other duties/matters may be assigned from time to time.
完成其他临时交办的工作
PROFESSIONAL REQUIREMENTS 岗位要求：
- At least 3 years of work experiences in luxury retail/hotel/aviation industry
三年以上奢侈品零售/酒店/航空行业工作经验
- Good communication ability, presentation, and interpersonal skills
良好的沟通能力，商品介绍能力及人际交往的技巧
- Fluent Mandarin, English listening and speaking
普通话、英文听说流利
- Service-oriented, dynamic, hardworking, and willing to learn
有服务意识，有活力，工作勤奋，乐于学习
- Self-motivated and result-driven
有上进心，注重结果
- Service-oriented, attentive, able to work under pressure
以服务为导向，细心周到，能承受压力
- Strong implementation, teamwork spirit, and enthusiasm
高效的执行力，具备团队合作精神，拥有工作热诚
Applicants are requested to send their CV and expected annual salary to Jacquelyn Li jacquelynli@melchers.com.cn
