A job description in Chinese follows the English version 英文版之后有中文版

About Us

The Hutong is Greater China’s most sought-after experiential education provider. We inspire growth through the power of experiences in learners of all ages, providing exceptional experiences and impact far beyond theclassroom walls.

Our programs guide participants on journeys through community engagement, cultural activities, inquiry-focused projects and physical challenges. We design experiences which take groups beyond simply seeing sights, enabling everyone to connect with their surroundings and each other in memorable and rewarding ways.

The Role

The Hutong Education Team is looking for exceptional individuals to join our team of Operations Coordinators who are responsible for overseeing the logistics of our programs throughout the development, planning, andexecution of our programs in Hong Kong. Operations coordinators are organisational champions and leaders.

To ensure that their program delivers on The Hutong’s Mission to provide exceptional cultural experiences in a fun, learning environment, Operations Coordinators ensure Hutong programs serves the unique needs of our client and run as smooth as possible.

Responsibilities (What you will do)

• Be a logistical leader of our programs, especially during our busy fall and spring seasons, responsible administering and coordinating all logistics (transportation, dining, accommodation, activity set-up, etc. ) throughout our Programs Life Cycles in Hong Kong.

• Work in close collaboration with our Hong Kong Program Managers in the preparation and planning of programs, ensuring they are set up for success and deliver on our mission of providing exceptional cultural experiences in a fun learning environment;

• Establish and negotiate partnerships with individuals, community organizations and local businesses in Hong Kong;

• Be a key contributor on research trips to our program locations to develop programing and logistics, review safety and conduct risk assessments, and maintain relationships with our 3rd party providers;

• Serve as main point of contact for all local vendors and partners, which will include managing expectations, managing payment and contract negotiations;

• Be a key contributor of ensuring, especially on program, that our dedication to customer service excellence is met;

• Manage the tracking, purchasing and storage of supplies and equipment for programs;

• Coordinate the submission of all relevant follow-up documents; Manage the execution and record keeping of program finances with support from the Education Department’s administration staff.

• Support Program Development, Sales, Marketing, and Account Management teams in developing programs for clients

• Work cross-departmentally on key strategic projects helping the organization to achieve long term goals

Requirements (Qualifications & Experience)

• Strong work experience in related fields, including logistical support for student groups on experiential learning or travel programs;

• Strong verbal communications skills;

• Are efficient, self-motivated and highly organized;

• Able to multi-task and prioritize, especially during busy times;

• Flexible to work with and delegate to a diverse team;

• Possess strong interpersonal skills that help connect with and motivate partners of The Hutong to work together on projects;

• Ability to obtain security background checks, and recognised qualifications from a national governing body or reputable organisations of your home or host country;

• Punctual, with the ability to set and stick to deadlines and get back to clients in a timely manner;

• Proficient with Microsoft office;

• Conceptual skills to understand our principles of program design and apply them to support development of programming in our destinations;

• Passionate about providing top-notch, exceptional customer service;

• Have an eye-for-detail, seeking out personal touches to turn great ideas into standard practice;

• Patient and calm during times of pressure;

• Passionate about sharing local culture and knowledge with others;

• Willing to travel and work long hours during our peak seasons;

• Fluent in Cantonese preferred;

• Fluency in spoken English and proficient in written English;

• Those with legal right to work in Hong Kong will take preference;

• Possess an updated tour guide license is a bonus;

• Possess Mandarin Chinese language skills is a bonus;

Salary, Culture, Equality & Inclusion

The Hutong Education compensates all full-time and part-time staff with industry-competitive wages based on an individual’s relevant work experience. More details regarding compensation will be provided upon application.

The Hutong is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We strive to create an exceptional place to work, learn and grow, which includes opportunities to work remotely, together with working from inspiring co-working spaces. We offer flexi-time schedules to best suit your lifestyle and provide annual growth budgets to support you with your personal and professional growth.

These are just a small handful of reasons why we were nominated as a finalist in 2020 for Best Employer and in 2022 the British Company of the Year (SME) at the British Business Awards, as well as winning the Education Supplier Award and the Heads’ Choice Award at the China Schools Awards in 2021 and 2023.

Next Steps

Applications open and aiming for a January 13th 2025 start date.

To apply for this role, please contact hr@thehutong.com with your CV and a brief cover letter introducing yourself, and telling us why you would be great for this role.

To learn more about what we do, please visit education.thehutong.com.

关于我们

胡同是中国最受欢迎的体验式教育提供者。我们通过经验的力量激发各个年龄段学习者成长，提供课堂外的卓越体验和影响力。

我们的项目引导参与者参与社区活动、文化活动、探究项目和身体挑战。我们设计的体验不仅让团队看到景点，还使每个人都能与周围环境及彼此建立联系，留下难忘的回忆。

职位描述

胡同教育正在寻找优秀人才加入我们的运营计调团队，负责监督我们在大中华区和东南亚地区项目的开发、规划和执行过程中的计调工作。运营计调是组织工作的领导者。为了确保他们的项目能实现胡同的使命，即在有趣的学习环境中提供卓越的文化体验，运营计调保证胡同项目满足客户的独特需求并尽可能顺利运行。

岗位职责（工作内容）

• 成为我们项目的计调领导者，特别是在春秋忙季，负责管理和协调整个项目生命周期的所有计调工作（交通、餐饮、住宿、活动安排等）；

• 与项目经理密切合作，准备和规划项目，确保项目成功，实现我们在有趣的学习环境中提供卓越文化体验的使命；

• 与个人、社区组织和当地企业建立并谈判合作伙伴关系；

• 在考察目的地上起关键贡献作用，以开发项目和计调、审查安全性和进行风险评估，并与我们的供应商保持关系；

• 作为所有当地供应商和合作伙伴的主要联络点，包括预期管理和付款；

• 成为确保我们对卓越客户服务的奉献得到满足的关键贡献者，特别是项目方面；

• 支持项目用品的跟踪和采购；

• 协调所有相关后续文件的提交；在教育行政团队的支持下管理计划财务执行和追踪；

• 支持项目开发、销售、营销和客户管理团队，为客户开发项目

• 跨部门开展感兴趣的项目

岗位要求（资质和经验）

• 相关领域丰富的工作经验，包括为学生团体的体验式学习或旅行项目提供计调支持；

• 较强的口头沟通能力；

• 做事高效、自我驱动、具有条理；

• 能够同时处理多项任务并区分优先顺序，尤其是在繁忙时间；

• 工作方式灵活，可以与不同的团队和同事合作；

• 拥有强大的人际交往能力，有助于与胡同的合作伙伴保持联系并激励他们一同开展项目；

• 能够获得安全背景调查以及您所在国家/地区的国家管理机构或信誉良好的组织认可的资格；

• 准时，能够设定并遵守截止时间，并及时回复内外部客户；

• 高效处理 Word、Excel 电子表格、演示文稿，能够使用或愿意学习 InDesign；

• 了解我们的项目设计原则并将其应用于目的地的项目开发上；

• 热衷于提供一流、卓越的客户服务；

• 注重细节，寻求个人风格，将好点子转化为标准实践；

• 面对压力时保持耐心冷静；

• 热衷于与他人分享中国文化和知识；

• 愿意在旺季出差和长时间工作；

• 普通话口语和书写流利；

• 英语口语流利，熟练书面表达能力；

• 拥有中文/英文导游证是加分项

薪酬、文化、平等与包容

胡同教育部根据相应工作经验给所有全职和兼职员工具体行业竞争力的报酬，更多与报酬相关的细则将在申请后予以提供。

胡同是一个机会均等的雇佣单位，积极鼓励符合条件的求职者申请，我们努力打造一个卓越的工作、学习和成长场所，其中包括远程工作机会，以及在鼓舞人心的联合办公空间工作，我们提供最适合你工作方式的灵活的工作时间安排，以及提供年度成长预算，来支持你的个人和职业发展。

下一步

申请方式：请发简历至 hr@thehutong.com，并附带简要的自我介绍，告诉我们你为什么能胜任此职位。

更多信息请访问 education.thehutong.com